SHIPPING

Orders placed after 7:30am PST will not be shipped until the next business day - even if you have express shipping. 

SHIPPING 


The Box: How are domestic packages shipped?
 

All domestic packages are discreetly packaged and shipped in a standard brown cardboard box with a UPS label. The name “Tantus” will not appear on any outer surfaces. The return label (and your credit card statement) will say "Smithblack", our pseudonym. 

The Box: How are international packages shipped?

Although we do our best to be discreet, all International shipments must be accompanied by an itemized Commercial Invoice on the outside of the box to pass through Customs. That means "Tantus" will appear on the packing slip, as well as a list of the items you purchased.
Note that the toy names will directly match those in your shopping cart, i.e. to the best of our abilities will not include any identifying terms such as dildo, anal, etc. The slip will also be folded so as not to outwardly display the list, only the address information.

The Contents: How are international packages shipped?

In order to drastically lower international shipping costs, which have increased due to spacious packaging, we've removed our standard packaging and consolidated your items into a single box. Please wash your toys before use. For cleaning and care instructions, visit www.tantusinc.com/FAQS#products 
If you would like to receive your items in full packaging, please leave a note in your order Notes or contact Customer Service at support@tantusinc.com, 1(775) 284-6400. There may be additional shipping costs.

How can I change my shipping address, delivery time, or other delivery information? 

UPS My Choice® is a program that requires registration, but once registered allows UPS to alert you to incoming shipments, and gives you the flexibility to reschedule, redirect, or authorize shipment release online so UPS can leave packages when you won't be home to sign in person. 

There are membership levels to choose from: UPS My Choice, and UPS My Choice Premium. You can set your preferences with each - like text, voice, or e-mail alerts- and determine your priorities when it comes to managing your UPS home deliveries. 
The only catch is, once you register, it can take from 1-3 days for your My Choice account to be approved. That means that you should register before you plan to ship a package with UPS if you plan to use your My Choice benefits during shipping.



Read more about
UPS My Choice
Read more about UPS My Choice Benefits
Enroll now in UPS My Choice.

Why doesn’t my tracking number work?

Don’t panic! In the case of UPS SurePost, no matter what the e-mail notification states about the shipping company, the tracking number will NEVER be a USPS number. That means it is  UPS SurePost.


These services use both UPS and USPS. The special service triggers the release of a USPS notification, even though the tracking number is for UPS. We apologize for the confusion.

So what is UPS SurePost? 

UPS SurePost works by handing off packages to USPS once it nears the destination in order to be delivered to restricted addresses such as PO Boxes, APO’s, and territories (other than Puerto Rico, which can be reached by UPS Ground). If you don't NEED to use SurePost, i.e. you aren't shipping to a restricted area, DON'T use it! SurePost takes an average of 8 working days to ship - nearly two weeks. Realistic delivery ranges from 6 - 15 business days.

I used UPS SurePost and my package was ‘delivered’ but I haven’t received it!

Remember the non-panicking? When your package changes carriers from UPS to USPS, UPS makes an educated guess about the package’s arrival time and does not continue tracking the package through USPS. This means it may take SurePost packages an additional 1-2 days to arrive after SurePost says it has been ‘Delivered’.

If I use UPS SurePost to ship to Hawaii, how long will my package take to arrive? 

Beware - SurePost to Hawaii transfers the package from UPS to USPS before it leaves the mainland. That means, your package is being sent by sea, and that it will take at least 2 full weeks - up to 3 weeks - for your package to arrive. If you are not interested in these wait times, Express Shipping is your next option. 

If I place an order, when will my package be shipped?

Express packages are picked up by 4pm PST, regular packages are picked up by 5pm PST. Orders placed by 7:30 am PST will ship out same day.
Orders placed after 7:30am PST will not be shipped until the next business day - even if you have express shipping.

Expected Shipping Times for UPS Ground

Where does Tantus ship?

Tantus uses UPS for all shipping except for Domestic Express. We ship almost everywhere within the continental US and internationally. 

Exceptions: We DO NOT ship to GoPost Addresses, within the state of Alabama, to Alabama, to Russia, Brazil, Mexico, India, Egypt/Saudi Arabia/Iraq/Muslim customs, Singapore, or to International PO Boxes.

Why can't you ship to Alabama?

Unfortunately, there is a law in Alabama against the sale and distribution of sex toys. Although we are not located within the state, and though we believe our products are for 'health and wellness' as is required for the sale of sexual items, we choose not to take the risk at this time. There are several other online as well as brick-and-mortar stores that will ship to Alabama. We suggest locating your items through another company, or shipping your products through Tantus to a friend or contact in a neighboring state. We apologize for the inconvenience!

Can you ship to a P.O. Box?

SurePost will deliver to a PO Box within the United States.
We no longer offer a service for International PO Boxes due to excessive shipping issues and lost packages.

 

How are shipping rates determined?

Shipping is based upon real-time rates, calculated according to the total weight of the package. 

What are my shipping options?

All ground or Free Shipping orders will be shipped using UPS Ground (5-7). Other shipping options include Fedex 2 Day (takes 1-3 business days), Next Day (takes 1-2 business days), Overnight (takes 1 day) and SurePost (times vary, at LEAST Ground + 2 days).

UPS Ground ships to all 50 states, plus Puerto Rico.
Orders to PO Boxes, APO's, or other US territories will be shipped with UPS SurePost.

International orders will be shipped using Express Fedex International Economy or Priority.

Can I pick up my package instead?

Local recipients may pick up packages in person from the warehouse, but you must call at least 2 hours in advance to arrange a pick-up time. Contact Customer Support at (775) 284-6400 to schedule a time, as well as to be refunded for the shipping costs on your order.

Be advised that you will be required to present an ID and sign a release form for the package; this means that only the order owner may pick up their package. 

What about duties & taxes?

Recipients will be responsible for all duties and taxes incurred upon receipt of shipment. Some countries do not put duties on Sexual Health Products.  
Calculate Duties & Taxes

Fill out the form like this, with United States as Origin and your country for delivery: 

What is your return policy?

All products are non-returnable after point of purchase or after package arrival. This is for health code reasons since we cannot ensure the sterility of items after they have been received and opened.
That should be a relief - you can rest assured that no product you receive has ever been in the hands of another customer!

What if my product is damaged or contains defects?

Refunds for damaged or defected products will be accepted up to 30 days after purchase. Tantus will address defective products on a case by case basis. If you feel your product has a manufacturing defect please contact customer service immediately at (775) 284-6400 or via email at support@tantusinc.com. Please include a photo and description of your defect as evidence.