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**We are currently in the process of switching from FedEx to UPS shipping. Please bear with us through this transition. 3/2/15***
The Box: How are domestic packages shipped?
All domestic packages are discretely packaged and shipped in a standard brown cardboard box with a UPS label. The name “Tantus” will not appear on any outer surfaces.
The Box: How are international packages shipped?
Although we do our best to be discrete, all International shipments must be accompanied by an itemized Commercial Invoice on the outside of the box to pass through Customs. That means "Tantus" will appear on the packing slip, as well as a list of the items you purchased.
Note that the toy names will directly match those in your shopping cart, i.e. to the best of our abilities will not include any identifying terms such as dildo, anal, etc. The slip will also be folded so as not to outwardly display the list, only the address information.
How can I change my shipping address, delivery time, or other delivery information?
UPS My Choice® is a program that requires registration, but once registered allows UPS to alert you to incoming shipments, and gives you the flexibility to reschedule, redirect, or authorize shipment release online so UPS can leave packages when you won't be home to sign in person.
There are membership levels to choose from: UPS My Choice, and UPS My Choice Premium. You can set your preferences with each - like text, voice, or e-mail alerts- and determine your priorities when it comes to managing your UPS home deliveries.
The only catch is, once you register, it can take from 1-3 days for your My Choice account to be approved. That means that you should register before you plan to ship a package with UPS if you plan to use your My Choice benefits during shipping.
Read more about UPS My Choice.
Read more about UPS My Choice Benefits.
Enroll now in UPS My Choice.
Why doesn’t my tracking number work?
Don’t panic! In the case of Fedex Smartpost, or UPS SurePost, no matter what the e-mail notification states about the shipping company, the tracking number will NEVER be a USPS number. That means it is either Fedex SmartPost (before 3/2/15) or UPS SurePost (after 3/2/15).
These services use both Fedex (or UPS) and USPS. The special service triggers the release of a USPS notification, even though the tracking number is for FedEx/UPS. We apologize for the confusion.
So what is UPS SurePost?
UPS SurePost works by handing off packages to USPS once it nears the destination in order to be delivered to restricted addresses such as PO Boxes, APO’s, and territories (other than Puerto Rico, which can be reached by UPS Ground). If you don't NEED to use SurePost, i.e. you aren't shipping to a restricted area, DON'T use it! SurePost takes an average of 8 working days to ship - nearly two weeks. Realistic delivery ranges from 6 - 15 business days.
I used UPS SurePost and my package was ‘delivered’ but I haven’t received it!
Remember the non-panicking? When your package changes carriers from UPS to USPS, UPS makes an educated guess about the package’s arrival time and does not continue tracking the package through USPS. This means it may take SurePost packages an additional 1-2 days to arrive after SurePost says it has been ‘Delivered’.
If I use UPS SurePost to ship to Hawaii, how long will my package take to arrive?
Beware - SurePost to Hawaii transfers the package from UPS to USPS before it leaves the mainland. That means, your package is being sent by sea, and that it will take at least 2 full weeks - up to 3 weeks - for your package to arrive. If you are not interested in these wait times, Express Shipping is your next option.
If I place an order, when will my package be shipped?
We process and package orders from 8:00 am - 2:00 pm PST Monday-Friday. Express packages are picked up by UPS at 4pm PST. This means that if you place an order AFTER 2pm, we will not be able to ship it until the next day - even if you have express shipping.
Where does Tantus ship?
Tantus uses UPS for all shipping services. We ship everywhere within the continental US and internationally. Our only exceptions are that we DO NOT ship within the state of Alabama, to Russia, or to International PO Boxes.
Can you ship to Alabama?
No! Unfortunately, there is a law in Alabama against the sale and distribution of sex toys. Although we are not located within the state, and though we believe our products are for 'health and wellness' as is required for the sale of sexual items, we choose not to take the risk at this time. There are several other online as well as brick-and-mortar stores that will ship to Alabama. We suggest locating your items through another company, or shipping your products through Tantus to a friend or contact in a neighboring state. We apologize for the inconvenience!
Can you ship to a P.O. Box?
SurePost will deliver to a PO Box within the United States. We no longer offer a service for International PO Boxes due to excessive shipping issues and lost packages.
Can you ship to Russia?
No. As of 2014 Russia will not accept international packages via post.
How are shipping rates determined?
Shipping is based upon real-time rates, calculated according to the total weight of the package. We are doing our best to find alternative shipping options to reduce the current prices.
What are my shipping options?
All orders will be shipped using UPS. Shipping options include UPS Ground (5-7), 2nd Day Air (takes 1-3 business days), Next Day Air (takes 1 business day), and SurePost (times vary, at LEAST Ground + 2 days).
UPS Ground ships to all 50 states, plus Puerto Rico.
Orders to PO Boxes, APO's, or other US territories will be shipped with UPS SurePost.
UPS Express services are available for any US destination, including PO Boxes and territories.
International orders will be shipped using UPS Worldwide Expedited (2-5 days) or UPS Worldwide Saver (1-3 days).
Please see the shipping page during checkout for specific options and rates. Rates are determined at checkout based on the total weight of your order.
Can I pick up my package instead?
Local recipients may pick up packages in person from the warehouse, but you must call at least 2 hours in advance to arrange a pick-up time. Contact Customer Support at (775) 284-6400 to schedule a time, as well as to be refunded for the shipping costs on your order.
Be advised that you will be required to present an ID and sign a release form for the package; this means that only the order owner may pick up their package.
What about duties & taxes?
Recipients will be responsible for all duties and taxes incurred upon receipt of shipment.
Calculate Duties & Taxes
What is your return policy?
All products are non-returnable after point of purchase or after package arrival. This is for health code reasons since we cannot ensure the sterility of items after they have been received and opened.
That should be a relief - you can rest assured that no product you receive has ever been in the hands of another customer!
What if my product is damaged or contains defects?
Refunds for damaged or defected products will be accepted up to 30 days after purchase. Tantus will address defective products on a case by case basis. If you feel your product has a manufacturing defect please contact customer service immediately at (775) 284-6400 or via email at firstname.lastname@example.org. Please include a photo and description of your defect as evidence.
Is there an age restriction on purchasing Tantus products?
You must be at least 18 years of age to view this website. It must be legal to purchase adult toys in your area to place an order on Tantusinc.com.
What payment types do you accept?
Tantus accepts Visa, MasterCard, Discover, American Express, and PayPal.
How will the payment show up on my Credit card bill? That's private!
We use an internal name (Smithblack) for all online sales. Your billing account will show SMITHBLACK as the company name for your Tantus purchase, instead of Tantus, Inc, to protect your privacy.
Can I use more than one promo code?
Unfortunately our webstore only allows one promo code per order at this time. That means even if you receive an additional discount code in your e-mail, you will not be able to apply it in conjunction with a different discount code. Our apologies.
What are your cleaning instructions for silicone toys?
Tantus silicone is nonporous and durable, making it easy to clean. Just be sure to remove the vibrator first!
For a quick clean, use antibacterial soap with warm to hot water, or use a toy cleaner (one without Triclosan!).
For a more extensive clean, you can boil your product with a 10% bleach solution.
For the most thorough cleaning, you may put your product in the dishwasher on a regular cycle.
Let air dry, or clean with a lint free cloth.
Can you explain what kinds of Vibrating Bullets you use in toys?
There are actually 3 styles of vibes that we use:
short/round single speed Bullet Vibe
long/pointy single speed Bullet Vibe (used in some Vibrators for a better fit)
and long/pointy 3 Speed Removable Waterproof Original Bullet Vibrator.
Any Tantus vibrator that is not otherwise labeled comes with the Single Speed Bullet Vibe. Only the Panty Play, Vibrating Progressive Beads, Prostate Play, and Perfect Plug Plus come with the 3 Speed vibrator. Everything else is a single speed, despite the similar look of the bullet vibe.
My vibe doesn't work. What can I do?
1. Did you unscrew the top & remove the white circle of paper?
2. Did you try replacing the battery?
All of the Bullet Vibes used in Tantus Vibrators use 2 of the same kind of battery. These batteries can be swapped out with any of the following: Duracell 357 or 303, or AG13, 357A, CX44, LR44W, LR44. As long as they're the same physical size (11.6 mm in diameter by 5.4 mm in thickness) and 1.5 volt to 1.55 volt, you can use them.Though the names are a bit technical, you should be able to locate something that works at your local hardware store.
3. Nothing is working, HELP ME.
If 1 and 2 fail you, simply e-mail or call our Customer Support Ninja (775) 284-6400 to help you out.
Let's talk Toy Cleaner. Is Triclosan actually dangerous?
There's no evidence (yet) that triclosan can harm human health. However, studies in animals have found that it disrupts hormone levels; in that regard, triclosan joins other compounds like bisphenol A , phthalates and some pesticides like DDT . There has not yet been any research that can definitively link triclosan to birth defects, brain damage or any of the harmful effects of these other hormone disruptors, but more studies are needed to determine just how safe it is. We are all about having a healthy sexual experience so we don't want you putting something that could be potentially harmful to you onto your toy.
What are your cleaning instructions for harnesses?
To clean leather products use a watered down solution of white vinegar or castile soap on a clean, lint free cloth and wipe dry.
What type of lube is safe to use with Tantus toys?
For best results, use water-based or oil-based lubes with your Tantus toy. Keep in mind that oil-based lubes are not compatible with latex, and may be problematic if you are using safer sex practices. If you choose to use condoms with your Tantus toy, please be aware that many condoms are lubricated with silicone lube, which may cause damage to your toy. Unlubricated condoms used in conjunction with water-based lubes will help keep you safer, while also keeping your toy free of damage.
If you're set on using silicone lubes, we suggest Pjur silicone, Sliquid Hybrid, or Gun Oil silicone varieties as these have been tested and approved with Tantus Silicone toys.
We haven't tested every brand. If you're uncertain, try rubbing a dot of the lube on the base of the toy where you won't notice it. Let it sit for a minute, then wipe it off. If it leaves a gooey, tacky residue, DON'T USE THAT LUBE with your Silicone toys, as the silicone has bonded and is irremovable. Read more about Lube bonding here.
Why does my Tantus toy collect lint and dust?
Unfortunately, one of the properties of silicone is that items made of this material collect lint and dust easily. A quick rinse before use is recommended.
We also recommend that you store your toys in lint-free containers while not in use.
Are Tantus products made in the U.S.A?
All items produced with open-faced molds (anything with a flat base) are manufactured solely in the United States, hand-poured right here at our warehouse in Reno, Nevada. Some products are not manufactured in-house due to manufacturing constraints and cost efficiency, but all silicone materials are also purchased only through U.S. suppliers and third-party inspected for quality assurance.
Are the manufacturers or suppliers of these items reliable?
Tantus has a strict policy of selecting and working with reputable and responsible suppliers that strive to consistently manufacture materials, components and products worthy of the Tantus brand name, in addition to being in total compliance with applicable environmental and product composition standards.
All Tantus products are designed and engineered in the USA. Tantus items manufactured overseas are subjected not only to primary quality testing; but also stringent third party testing to ensure products are free of organotin compounds, and phthalates.
Tantus maintains its policy of providing consumers with safe, high-quality products that we are proud to call the Tantus Brand.